Policies

Returns Policy

Unopened merchandise may be returned within 30 days for a full refund. Refunds will be minus the shipping cost unless there was an error on our behalf.

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2 to 5 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (2 to 5 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

All orders unless back ordered or pre-ordered will be prepared to ship within 1-3 business day.

We ship within the US only using USPS.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Customer Pickup

If you are local, we allow customers to pick-up, which can be arranged on a case by case basis. We strongly suggest that you order online and give at least 24 hours notice before picking up your order.

Special Orders

For any special requests or personalized orders, please contact us at rawethos@gmail.com for inquiries. Please give us at least 2 weeks notice for all custom orders. Most reasonable requests and accommodations can be made.

Wholesale 

For wholesale orders and shipment, please allow 1-2 weeks for production of wholesale order, due to time it takes to handcraft items. Wholesale orders will still be assessed sales tax in the state of New York. For any questions or inquiries or to receive a wholesale list, please contact us with your store information at rawethos@gmail.com.